Shipping Policy

At Vero Cielo, we meticulously handle your orders, ensuring a seamless matching process before dispatch. Our commitment to diligence extends to the careful shipping of products to their rightful owners.

Timely Deliveries

In the past, we have consistently made timely deliveries on a global and local scale. Delivery times may be affected by factors beyond our control, including adverse weather conditions, holiday seasons, busy staff periods, delivery service delays or other external hindrances.

Shipping Options

For your convenience, we provide two shipping methods. You have the option to select the option that is most suitable for your requirements during the checkout process:

• Standard FREE Shipping (12-18 Working Days)

Consumer Guideline

You will receive an email notification confirming the dispatch of your order along with the order tracking number(s). The tracking information will be activated within 24 to 48 hours, enabling you to track the progress of your order.

Customs Duties and Taxes

Please be advised that the consumer is responsible for any duties and taxes levied by customs authorities.

Product Damage Responsibility

The shipment carrier must be held accountable in the unfortunate event of product damage during delivery. We are committed to ensuring the safe transit of your items and will provide support in resolving any issues that may arise as a result of damage during shipping.

Have a Query?

Please do not hesitate to contact us at creative@veroielo.com if you have any questions or concerns about your order, shipping, or any other relevant matter. Our customer service team is available to provide you with prompt and efficient support.

For additional support or to peruse our exquisite Home Decor and please visit our website Vero Cielo. Please do not hesitate to reach out to us with any questions. Our goal is to guarantee your satisfaction throughout your Vero Cielo experience.