Frequently Asked Questions (FAQs)

What types of products does Vero Cielo provide?

We specialize in the creation of handcrafted, high quality home décor items designed to enhance the warmth, style and individuality of your living spaces.

Are all of your products made by hand?

Yes! Every piece at Vero Cielo is meticulously handcrafted by skilled artisans using premium materials to ensure lasting beauty and craftsmanship.

Is there a fee for shipping?

No, we offer complimentary worldwide shipping on all orders.
There are no hidden fees ever.

What is the duration of shipping?

Our handmade items are typically dispatched within 12 to 18 days.
We appreciate your patience it’s worth the wait for a piece crafted with such care.

Can I return or refund my order?

Absolutely. We offer hassle free returns and full refunds with no restocking fees.
If you're not completely satisfied, just reach out to us.

What if I receive a damaged item?

If your item arrives damaged, please email us at creative@verocielo.com within 48 hours with photos of the product.
We'll send a full refund or a replacement right away.

How can I track my order?

Once shipped, you'll receive an email with a tracking link, so you can follow your order’s journey every step of the way.

Is customer service available 24/7?

Yes! Our team is here for you 24/7.
Email us anytime at creative@verocielo.com we’re happy to help.

Are your materials sustainably sourced?

We prioritize sustainable and ethical sourcing whenever possible.
Many of our products are made using eco conscious materials and processes.

Do you accept custom or bulk orders?

Yes! We welcome custom and bulk order inquiries.
If you're decorating a space or planning a special project, reach out to us for personalized options.