Exchange Policy

At Vero Cielo, our commitment to consumer satisfaction is paramount. To ensure your complete contentment, our exchange policy remains active within 30 days of delivery.

Conditions for Exchange

To facilitate an exchange, the item must be unused and in the same condition as when received, including all attached labels.

Exchange Process

Our exchange process is entirely free of charge in the event that you receive an incorrect or damaged item from us. There will be no hidden costs or shipping fees to pay. Our conviction is that we are committed to rectifying matters without imposing any additional burdens on you.

How to Initiate an Exchange

• Contact our dedicated support team at creative@verocielo.com.

• Provide your order number and detailed product information.

• We will promptly respond with further instructions on how to proceed with the exchange process.

Important Note

Please be advised that we will cover your shipping cost and all shipping expenses in the event that the exchange is necessitated by an incorrect or damaged item on our part. We will not impose any fees on you, regardless of the reason for the exchange. Our primary objective is to ensure your satisfaction, and we strive to make the process as simple and cost effective as possible.

Verocielo is committed to making the exchange process as smooth as possible for you. Your satisfaction is our priority.

For any further inquiries or assistance, feel free to contact our customer support team. We're here to ensure your experience with Verocielo is nothing short of exceptional.

Explore our collection and start your exchange journey at Verocielo.